Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Friday, January 19, 2007

Money, money, money

FINALLY. I got my car loan. I've been trying for about a month to get one, and yesterday the money was credited to my account. Now I can get the two cars I need. The relief! Nearly as good as coming out of Atrail Fibrillation. I have made myself ill over it all - and in hindsight I shouldn't have, but when you come up against the incompetence, intransigence and sheer bloody-minded beauracracy that I've encountered over the last month, I defy anyone to remain calm. Today, as something of a celebration, we went for brunch at Mina A'Salam, a hotel at the Madinat Jumeirah. It has had a lot of good write-ups, and it was fantastic, and I'm still stuffed 5 hours after eating. The kids were well catered for as well, and even though it was quite pricey, the free-flowing booze and really high-quality food made it all worthwhile. The ambience there is really special, and the Madinat is probably one of my favourite places in Dubai. I can't wait to take some of our guests there when they come to visit. My doctors probably won't be happy that I've had a few glasses of wine, but I've not had any for at least 3 weeks, and probably won't have any more for a good while now. A little of what you fancy, and all that.

Anyway, the bank episode is in the past now. Let's move on. Another week has zipped by in the blink of an eye. We are busy again, and it shows. The morale in the office is dipping badly again, so much so that the newest of the staff have noticed it. It doesn't help that the BOSS has been on the rampage this week. Before Christmas he delivered a fatwa on people not wearing ties, and this week he has been cracking down on early lunch leavers and anyone with the notion of having a life outside of work. A couple of his comments this week have left me bamboozled. He suggested (half-jokingly, I think) that my family were dispensable when there were important clients to be placated, and then when someone had to cancel some leave, he said he didn't have ANY sympathy, because holidays were more of a privelege than a right, especially as he has worked years with only 2 days of leave.

That's all fair and well, but for some of us, work is a means to an end. I work to live, not vice-versa. I will give my all and put my best in at the office, and have no qualms about doing a bit of work outside my allloted hours and travelling to places like Doha for a few days, but when the implication is that work comes first, second and third, with family life a poor fourth, I start to get worried. There are people in this world who like to come to work at 7am and leave at 8pm, and they make it out to be some kind of macho honour thing, but to me that's bullshit. You can only be effective for so long during a day, and 9 hours is about right. I will take a lunch break, and I will leave work at 6pm, unless there is a really urgent job that NEEDS to be done. If we feel obliged to stay long hours or are made to feel guilty for not doing so, I honestly think it makes for bad morale. But there we are, and there we go. It pays the bills, and the work is quite interesting. I've learned loads since I came here, and the CV will not suffer with the scale and type of project I'm working on now.

One thing I've started to notice at work and in general is the behaviour of some people here, in particular Western Expats. I've noticed the way some of these people talk to and behave towards people of other nationalities here, especially South-Asians or Eastern-Asians. So not to beat about the Dubya, they treat them like dirt. They shout at and berate them for the slightest lapse in standards of service, they show no gratitude or even basic manners towards them, and seem to think they are perfectly entitled to lord it over these people. They wouldn't get away with it at home, because they'd get told where to go forth and procreate, I have not a shred of doubt. The thing is, it's a double-edged sword, because the people on the receiving end just take it, say, "Yes, sir/madam," in their whiny American accent and scurry away sheepishly when they've been reprimanded by another highly-strung, self-important expat. Some of them look petrified when you talk to them, and then they look genuinely astonished when you say Please and Thank You to them, before breaking into a broad smile.

I often wonder how much these people resent us moneyed westerners, especially when we act like complete and utter twats towards them. I want to be there when one of them finally cracks, and tells some jumped-up, betroot-faced, flip-flop-wearing fool that they added their own special ingredient to their drink. I just hope it isn't me. Yes, I have witnessed poor service in the past here (the bank!), and yes, I've admitted that I get annoyed and wound up, but when I talk to people I'm doing business with I always try to remain calm and composed and respectful without raising my voice. I usually rant and rave about it to myself afterwards, because rude, arrogant behaviour and trying to humiliate some poor sod when it's probably not even his fault just breeds resentment and contempt and is unlikely to achieve any improvement in service.

It seems to be a pattern here. People change when they come here, and do stuff they wouldn't dream of doing back home. Of course, it's a different country, and a different lifestyle, and as the old saying goes - When in Rome - but people here don't do what Romans do, they act like frigging Cybermen. On acid. I've witnessed expats who don't secure their young children in car seats before driving on the third deadliest roads in the world. I've seen people who seem to think it's perfectly fine to drink drive on a regular basis, and when I say drink - I mean drink. This is despite the fact that the punishments here are more severe than back home. It's as if coming to this place makes them take leave of their senses. Is the almost-permanent sunshine melting their brain cells? Hard to say, really, but as with most things, it's probably a combination of things. As long as they can get away with it, they'll do it. And no amount of tutting and writing letters to 7 Days will change that.

But the funniest thing about it all is when I hear some expat say to me that they came here to get away from all the immigrants who don't respect the British Way Of Life, and the so-called PC brigade pandering to their every whim. So they came to a county which is 80% immigrant and bends over backwards to accomodate Westerners and their love of excess. On the other hand, they can come here and lord it over the non-white immigrants who don't earn as much money, because it makes them feel big and clever. I'd really love to see them talk to an Emirati like that.

And still - I'm happier than I've been for a long, long time. Life here is pretty good in the main. Nothing will ever be perfect, but you have to make the best of it, and I think that's what we are doing. I've spent too much time in my life sweating the small stuff.

Thursday, January 11, 2007

You know how it was quiet?

Well, since then I've had a bit of a week, I can tell you.

My health problems continue to annoy and frustrate me (along with the frustration of dealing with banks in this country - maybe the two are related) and I have been in hospital again for various tests and something-oscopies galore.

I think they are all probably all linked, actually. I'm not the most easy-going of folk, as I might sometimes allude to with my rambling rants, and I tend to let things wind me up a tad. The last month has seen some really frustrating times trying to get car loans and finalising visas and various other things. So, it's probably no coincidence that my gastric reflux has been playing hell with me and that in turn plays hell with my arrhytmia, triggering ectopic beats and short runs of AF. The cycle of worry spirals downwards in ever-decreasing circles.

I finally managed to badger my cardiologist into referring me to see another doctor about the reflux, and the new doctor was only too keen to stick cameras into every orifice available. Fortunately the insurance company only authorised the gastroscopy, which is the one down the top end.

I've had the colonoscopy before, and believe me when I say that it ain't pleasant. Not only did I have to starve myself for a day, I also had to take industrial-strength laxatives that rapidly compelled me to sit on the porcelain throne for hours with a roll of chilled toilet roll within easy reach. Then at the hospital, I had to have an enema using cold water, before losing what was left of my dignity as I laid on my side in an ill-fitting hospital gown and had a long black tube forced up my arse. The only blessing was the sedative, which wasn't that strong last time, because I felt a considerable amount of discomfort. I was half-expecting Lloyd Grossman to appear on the screen and say, "Hooow liyuvs in an Arse like thus..?"

As it was, I only had to do the endoscopy this time, and they must have used some good shit on me, because I was out like a light only a minute or so after they injected the sedative. I have a fuzzy, vague memory of the nurse putting some kind of guard in my mouth and strapping it round my head, then there was a little bit of gagging as they put the endoscope in, but then nothing. When the doctor said, "Bring out the Gimp", I may well have been dreaming.

I woke up after an hour of dreamless, blissful sleep to see the WIFE, the BOY and the GIRL sat next to me, and I wondered what they had been saying about me. I had a chicken sandwich and a few more minutes sleep, then after a quick chat with the doctor they gave me a DVD showing what they had done and let me go. I had an ever-so-slightly sore throat, but nothing untoward, and before long we were on our way home.

At home I watched the DVD, and was treated to the sight of my insides being explored. It was quiet interesting, and not too scary until this little metal pincer device appeared from under the camera to take biopsies of my acid-scarred digestive tract. I say little, but on a large TV it looked massive, and reminded my of Ridley Scott's Alien taking chunks out of people's heads and chests with its extendable mandibles. When the pincers withdrew there was blood where it had taken the sample from, and the sight of this made me shudder somewhat. I'm glad that I was asleep when it actually happened.

It turns out that I have something called Barrett's esophagus, which has absolutely nothing to do with cheap shoes or poorly-built houses. The doctor casually told me that it is a pre-cancerous condition where the lining of the esophagus has been eroded and is changing in cellular structure. It has to be managed and monitored very carefully, which involved more drugs, more gastroscopies at regular intervals, and aviodance of certain types of food, and naturally the nice ones like chocolate, caffeine and red wine. So if I want to live a long, healthy life I have to live it like a monk. A monk that doesn't attend mass or communion, that is. Losing more weight will help matters too. Oh well, I did want to lose weight, and I still am, despite having a slight break from the diet over Christmas.

*Crap Joke Interval*

Two Trappist monks were walking along the street. One turned to the other and said absolutely nothing.

*End of Crap Joke Interval*

Drugs, drugs, drugs. The esophagus doc gave me two more types to take, and I happily added them to the list. I have had to create a plethora of reminders on my mobile phone's calendar, which now bloops at me at certain points in the day to remind me to take the tablets for my blood pressure, my arrhythmia, my cholesterol, my nightly happy pill and now for my bad belly.

All was well until Sunday. I felt rotten, and really tired. More so than is usual for me. I thought it was probably the after-effects of the sedative, so took the day off. But on Monday I felt even worse, and was starting to wonder what was going on. I was actually physically shaking by this point, and aching all over. I wanted to sleep all the time, but when I laid down, I just couldn't get comfortable.

So I went back to the hospital to see my doctors. They did the usual tests - blood pressure, bloods, ECG and so on. They found nothing. Then I happened to bump into the doctor who had done the endoscopy and when I showed him the bag of drugs I had with me, he took a disconcertingly sharp intake of breath and told me to stop taking a particular drug straight away. Then I saw the heart doctor and he halved the dosage of a couple of the other meds.

Well it worked. I'm now back to just feeling crappy, rather than utterly rotten. The whole episode has been a little disturbing if I'm honest. I have said before that the medical facilities here have been impressive so far, and you can't fault the level of attention that you get. You can see a doctor any time of night or day, and at weekends, and you don't have to wait weeks and months for an appointment with a specialist. But then you would expect that with private health care which is paid for with insurance, I suppose.

The down-side is that you are seen maybe too quickly, and with profit margins being involved in the private sector, however much you try and dress it up, the bottom line is what ultimately matters, so there is always the potential for these kind of medication mistakes (not to mention others) to be made. The liaison between the different doctors seemed to be limited to an initial referral, then it was up to me to keep each doctor informed of what the other was up to. That isn't my job. A good mate of mine has said that this is par for the course in these parts, and advised me to get second opinions on any major diagnoses that I get. I'm starting to wonder if he might be right. I'm just thankful that my level of awareness (some might call it paranoia) on these matters brought about a swift end to the problem.

By Tuesday I was feeling right again. And then the unthinkable started to happen. The fates have started shifting, and I might just get my finances sorted and get the car loan I've been trying to get for a month now. Thanks to certain people at my company I should now be able to sort out the payment cycle problems and remedy the knock-on effects of the late salary payment in November and December. I can start to enjoy living here instead of banging my head against the wall.

It's a bloody good job as well, because in little more than three weeks we have our first visitors coming from the UK. The WIFE's mother and sister are coming to stay with us for three weeks in February. I want everything to be in place for their arrival, and Insha'allah, it's starting to fall into place.

Of course, there will be more glitches and hitches and hiccups. When I got home last night after a good day, the GIRL was in the process of vomiting copiously. It seems she has a touch of gastroenteritis, bless her. The WIFE slept in her room with her last night after taking her to the doctors and getting a pile of medication for her, and I checked it thoroughly for anything dodgy-looking. She's never been sick like this in her short life, never had anything worse than a cough and cold, so I imagine it's as confusing and scary for her as it is worrying for us. In the UK it was the BOY who was always getting sickness bugs - almost every month he would start throwing up, usually in the car on the way to Middlesbrough (easy now, M). What with her cut finger and now this, she's had a hard time since arriving in Dubai. Fingers crossed it'll get better for her.

Is it me, or are these posts getting longer? I'm posting less frequently, I think, so have to get more info into each one. I hope whoever's reading is still with us.

TTFN.

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